Last week a UPS driver showed up to deliver a package at Cynthia Wakelin’s house in Washington, but she wasn’t at home. As the driver was leaving, he backed over Cynthia’s 14-year-old dog Tobey and wrote a brief apology onto the ‘missed package’ slip he left behind.
The note read: “Sorry, but I backed over Tobey. He’s dead over by where I turn around. I didn’t see him behind me. Sorry.”
Not only is Wakelin heartbroken by the loss of her beloved dog, but she is also outraged over the short, heartless note left behind.
#RIP my sweet Toby James. You gave us so many years of love and protection. You were the coolest dog ever! You loved me through all my tears and strife. You completed my little family when it was just me @devon_wakelin and @shaimarie11 Your love for Landon and Asher was magnificent! You taught Ali how to be a good dog. You showed her how to protect your family and always come home. I love you so much it hurts baby boy. My heart is broken for you. I miss scratching behind your tiny ears. I miss your stoic face. I miss throwing a bone or ball and you looking at me like it’s not your job to get it. I love you so much Tobs 💔💔💔💔💔 #takentoosoon #dogs #dogstrust #iwantmydogback
In an interview, she said: “All I saw on the note was ‘Tobey’ and ‘he’s dead,’ and I just started screaming. I told my girlfriend to get my kids in the house. My son was asking what was wrong, and I said I needed to find Toby. I guess I didn’t believe it was true.”
Cynthia said that the delivery driver was familiar with her dog, as he would make frequent deliveries to her remote property. She says she had to really look for her dog, who was hidden in a wooded area underneath a log. Cynthia is dumbfounded as to why the delivery driver didn’t call the number on Tobey’s collar…
She said, “If he would have called me, it would have lightened the blow a little bit. I don’t ever want to see his face again.”
PLEASE SHARE! THIS IS TO TRY AND CHANGE @UPS POLICY! WHEN AN A PET IS INJURED OR KILLED THERE SHOULD BE A CALL! IT SHOULD NOT BE IN A SAME CATEGORY AS A PACKAGE. LEAVING A NOTE IS NOT OK! A @ups driver killed my 14 y/o dog, Toby, and left this note on my door! He also put his body where I had to search for him. My phone number was on the package and on my babies collar. You took my baby! You couldn’t even call and tell me or give a sincere apology? You thought you could redeliver my package the next day and apologize (according to your supervisor because I reported it and you did not )? We weren’t worth your time that day? I had to come home WITH MY KIDS and find a note! Do you know how traumatizing that is for a 6 year old boy?! I’m sick. My whole family is sick. This is not acceptable! I live far off the main roads. You failed to pay attention and have no heart! You ripped my family into pieces all because of a policy @ups needs to change ! I didn’t get to say goodbye to the first dog I have ever owned. He was my family. He was my child’s best friend. We deserved a call. #iwantmydogback #mansbestfriend #Dogsmatter #dogs #dogstrust #changeupspolicy #wspca #inhumane #ups @oprahmagazine @oprah #oprah #foxnews @foxnews #nbc @nbc @instagram #instagram
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As if this weren’t bad enough, when Cynthia called UPS, a representative said to her, “At least he had the heart to leave a note and didn’t just leave your dog dead on your driveway.”
Fortunately, a different representative went out to her house to apologize in person. He also intercepted the delivery driver who was attempting to redeliver the package.
That being said, Cynthia hasn’t heard from the company since, so shared the news on Instagram.
Spokesman Dan Mackin said in a statement that “UPS apologized to the customer for this unfortunate incident. Our local manager personally visited the customer and gave our condolences. The driver involved has been disciplined, and the company will make a goodwill payment to the customer.”
Regardless, Cynthia has been talking to animal rights lawyers to explore her legal options. She said she wants “UPS to make it a point to tell their drivers that they need to care about the people they are delivering these packages to. And if their pets get hurt – even if they don’t care – they should act like they care.”